Debt Collection CRM – Adept

Our Collections Credentials

Having spent 25 years running debt recovery, collections and enforcement operations ourselves, we know a thing or two about what makes a great collections CRM system.

Even better when you consider that our dialler and Debt Recovery CRM system have both been designed to function seamlessly together from the ground up in what amounts to one effective super-system for Collections, Recoveries & Enforcement.

Integrated System Capabilities

Beyond having its own blended predictive dialler, Adept also has its own integrated Payment Processing, SMS, Email, Screen Recording and Call Recording engines. It even has mobile tablet applications available also to enable real time processing of field and third-party interactions.

Track every single customer interaction; call recordings from the dialler, payments processed via our agentless payment processing software, or an asset recovered by a field agent using a mobile tablet app.

Everything is managed and stored in one central system and customer conversation with one click retrieval.

No other collections CRM system has the power to offer this level of visibility or control.

Time & Cost Efficiencies

One centralised supplier removes the need to budget for multiple support, maintenance and professional services costs. These amount to huge cost savings.

MI & Reporting for example – Adept can produce one stop, end to end reports including data from your dialler, CRM, Payment, SMS, Email, IVR, even QA call scored, in one central report. Saving huge amounts of time, let alone cost.

Gone are the days of processing ten reports to just get the information for one.

These capabilities alongside our hands-on operational experience having lived as both customer and vendor in the collections sector is what truly sets Genius and our technology apart.

Adept Functionality

  • Integrated Cloud Predictive Dialler
  • Integrated Agentless Payment Processing
  • Integrated Email
  • Integrated SMS
  • Integrated Call Recording
  • Integrated Screen Recording
  • Integrated Quality Assurance Scorecards
  • Integrated Document Management & Archiving
  • Integrated Credit Reference Agency Feeds
  • Microsoft Office Integration
  • Custom APIs & Webservices
  • Integrated Cloud Predictive Dialler
  • Integrated Agentless Payment Processing
  • Integrated Email
  • Integrated SMS
  • Integrated Call Recording
  • Integrated Screen Recording
  • Integrated Quality Assurance Scorecards
  • Integrated Document Management & Archiving
  • Integrated Credit Reference Agency Feeds
  • Microsoft Office Integration
  • Custom APIs & Webservices
  • Integrated Cloud Predictive Dialler
  • Integrated Agentless Payment Processing
  • Integrated Email
  • Integrated SMS
  • Integrated Call Recording
  • Integrated Screen Recording
  • Integrated Quality Assurance Scorecards
  • Integrated Document Management & Archiving
  • Integrated Credit Reference Agency Feeds
  • Microsoft Office Integration
  • Custom APIs & Webservices
  • Integrated Cloud Predictive Dialler
  • Integrated Agentless Payment Processing
  • Integrated Email
  • Integrated SMS
  • Integrated Call Recording
  • Integrated Screen Recording
  • Integrated Quality Assurance Scorecards
  • Integrated Document Management & Archiving
  • Integrated Credit Reference Agency Feeds
  • Microsoft Office Integration
  • Custom APIs & Webservices
  • Integrated Cloud Predictive Dialler
  • Integrated Agentless Payment Processing
  • Integrated Email
  • Integrated SMS
  • Integrated Call Recording
  • Integrated Screen Recording
  • Integrated Quality Assurance Scorecards
  • Integrated Document Management & Archiving
  • Integrated Credit Reference Agency Feeds
  • Microsoft Office Integration
  • Custom APIs & Webservices
  • Integrated Cloud Predictive Dialler
  • Integrated Agentless Payment Processing
  • Integrated Email
  • Integrated SMS
  • Integrated Call Recording
  • Integrated Screen Recording
  • Integrated Quality Assurance Scorecards
  • Integrated Document Management & Archiving
  • Integrated Credit Reference Agency Feeds
  • Microsoft Office Integration
  • Custom APIs & Webservices

Our Cloud Debt Recovery & Collections CRM platform is available across multiple devices and interfaces seamlessly with our wider product suite, including its own integrated cloud predictive dialler

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