Dialler

Experience

Having spent 25 years running our own contact centres, we know a thing or two about building great predictive diallers.

Having faced the same daily challenges as our customers, our knowledge and experience is clear from your very first meeting with our solutions consultants and continues all the way to end interaction with our Helpdesk, Support & Transition teams post implementation.

Alongside compliance and productivity, operational experience is the real ingredient that sets our technology apart.

Design & Experience – Our Passion

Our passion for efficient and compliant dialler technology drives every element of our business model, all the way from solution design to everyday Helpdesk & Support.

This is underpinned at every level by the understanding that one size never fits all. Every business is unique, therefore your software should be also and that is reflected in our commitment to tailored software design and delivery for each and every customer and including provision for that within our delivery model at no additional cost whatsoever. Not one penny.

Our dialler technology is moulded to fit around our customers, never the other way around.


Predictive Dialler Agent Application – Scripting, Mini-CRM, Compliant Call Flows & Call Outcomes


Cloud Dialler Management Application – Management Information, Call & Screen Recording, Data Management & Desktop Analytics

Functionality

Our passion does not stop at great design and experience.

Great technology needs to be packed with great features, here is the list:

  • Agent Wallboards
  • Agent Behaviour Exception Reporting
  • Real Time & Historical Campaign Dashboards
  • Create Your Own MI – Drag & Drop Reporting & Dashboards
  • Data Export to MS Office & PDF
  • Auto Scheduling & Email Distribution
  • 360 Degree, Single Customer Interaction View – Every Dial, Call, Screen, Email, SMS, Payment Processed, Customer Callback
  • Agent Wallboards
  • Agent Behaviour Exception Reporting
  • Real Time & Historical Campaign Dashboards
  • Create Your Own MI – Drag & Drop Reporting & Dashboards
  • Data Export to MS Office & PDF
  • Auto Scheduling & Email Distribution
  • 360 Degree, Single Customer Interaction View – Every Dial, Call, Screen, Email, SMS, Payment Processed, Customer Callback
  • Agent Wallboards
  • Agent Behaviour Exception Reporting
  • Real Time & Historical Campaign Dashboards
  • Create Your Own MI – Drag & Drop Reporting & Dashboards
  • Data Export to MS Office & PDF
  • Auto Scheduling & Email Distribution
  • 360 Degree, Single Customer Interaction View – Every Dial, Call, Screen, Email, SMS, Payment Processed, Customer Callback
  • Agent Wallboards
  • Agent Behaviour Exception Reporting
  • Real Time & Historical Campaign Dashboards
  • Create Your Own MI – Drag & Drop Reporting & Dashboards
  • Data Export to MS Office & PDF
  • Auto Scheduling & Email Distribution
  • 360 Degree, Single Customer Interaction View – Every Dial, Call, Screen, Email, SMS, Payment Processed, Customer Callback
  • Agent Wallboards
  • Agent Behaviour Exception Reporting
  • Real Time & Historical Campaign Dashboards
  • Create Your Own MI – Drag & Drop Reporting & Dashboards
  • Data Export to MS Office & PDF
  • Auto Scheduling & Email Distribution
  • 360 Degree, Single Customer Interaction View – Every Dial, Call, Screen, Email, SMS, Payment Processed, Customer Callback
  • Agent Wallboards
  • Agent Behaviour Exception Reporting
  • Real Time & Historical Campaign Dashboards
  • Create Your Own MI – Drag & Drop Reporting & Dashboards
  • Data Export to MS Office & PDF
  • Auto Scheduling & Email Distribution
  • 360 Degree, Single Customer Interaction View – Every Dial, Call, Screen, Email, SMS, Payment Processed, Customer Callback
  • Agent Wallboards
  • Agent Behaviour Exception Reporting
  • Real Time & Historical Campaign Dashboards
  • Create Your Own MI – Drag & Drop Reporting & Dashboards
  • Data Export to MS Office & PDF
  • Auto Scheduling & Email Distribution
  • 360 Degree, Single Customer Interaction View – Every Dial, Call, Screen, Email, SMS, Payment Processed, Customer Callback

Industry Compliance

Nothing is more important.

Why? Because the costs for you as a customer are too great and more importantly your chosen technology partner will be the determining factor between compliance and non-compliance and the huge financial penalties associated with it.

The customer and not your dialler vendor must pay for any non-compliance related to the dialler.

Not a lot of dialler vendors will openly tell you that. Ask yourself why?

With regulatory fines now being served with personal Director liability, the omission of making above clear should raise definite questions.

Our team of contact centre experts at Genius are at the forefront of discussion and interpretation of compliance with a host of governance bodies who regulate the outbound dialling industry.

Our dialler technology meets the strictest of Ofcom, Information Comissioner’s Office (ICO), Direct Marketing Association (DMA), Financial Conduct Authority (FCA), Solictors Regulation Authority (SRA) and has also been subject to the rigorous tests of the TPS Assured Contact Centre Standard in conjunction with our Global Outsourcing and Telecoms partners.

Infrastructure Compliance

Alongside a great product, experience and delivery teams, our infrastructure is accredited to the following international industry leading accreditation standards:

Flexible Monthly Licensing

On top of great technology, we believe in customers only ever paying for what they use.

We have a range of flexible monthly licence models available, all of which require no capex, no long term contracts as well as no installation costs to pay.

Contact Centre staff numbers fluctuate each month, operational requirements can never be exhaustively predicted, therefore our commercials are built to support that.

Oh, did we mention we have removed Professional Services Fees also? Every penny of those are removed, as are training costs.

Both are included in the price as standard meaning cost will never be a barrier to our dialler being a perfect fit for your operation. You will never have to ‘make do’ with out of the box software. We also include all future system upgrades and functionality as standard in our model; they are added to your own system as soon as they are released, ensuring you are always on the latest, most up to date versions.

Get in touch

To enquire about our products:

Call us

0141 280 0275

or hit the button below to fill in our contact form.

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