Formed in 2009, Genius provides flexible cloud based Software as a Service solutions to the business process outsourcing and contact centre industries.
Our senior management and delivery teams have more than 25 years’ contact centre and operational management experience having served as both customer and vendor to the markets we now serve.
With that level of hands-on experience and insight into our customer needs, Genius can offer a level of software, process knowledge and expertise that is unrivalled.
Having spent 25 years running our own contact centres, we know a thing or two about building great software.
Having faced the same daily challenges as our customers, our knowledge and experience is clear from your very first meeting with our solutions consultants and continues all the way to end interaction with our Helpdesk, Support & Transition teams post implementation.
Alongside compliance and productivity, operational experience is the real ingredient that sets our technology apart.
We provide an end to end suite of enterprise class cloud based software solutions for every element of the customer contact and workflow management journey.
Our commercial model is simple and flexible; customers only ever pay for what they need to use each month.
In doing so, we open up access to Enterprise Class software solutions on affordable opex access models, removing the traditional capex and investment barrier to acquisition for many SMEs.
We have also removed hidden and costly Professional Services costs, such as paying for Change Requests, or Training Costs, by including those in all-inclusive price models.
Our commercials are deliberately constructed to disrupt traditional vendors rather cosy commercial models where customers are asked to pay the contract value, or at least a huge chunk of it, in advance, leaving no incentive whatsoever for the supplier to deliver on their promises after lump sums have been handed over.
By offering the freedom to partner with Genius without the need to commit to long term usage or contractual tie-ins, customers are free to flex their usage up and down as operational requirements dictate.