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Our new website centralises the three divisions of the Genius family; Genius Software Solutions, Genius Technical Services and Genius People. As well as new updated sites for Genius Technical Services and Genius People, the new Genius Software Solutions website details our wider suite of bespoke cloud software solutions created to assist our customers in delivering … Continued

Your chosen cloud predictive dialler must allow you the ability to select, adjust, maintain and automatically manage target abandon rates, to be compliant with the new Ofcom & ICO guidelines Effective from 1st March 2017, Ofcom’s revised statement on Persistent Misuse comes into force. Contact Centres have only a matter of weeks to put new … Continued

Your chosen cloud predictive dialler will ultimately become the compliance differentiator By virtue of its relevance to just about every industry regulator, contact centre and business process outsourcing companies can often get caught up in the machinations of several regulators and compliance bodies; FCA, ICO, SRA, PCI DSS, ISO 27001, and most notably now after … Continued

With the new proposed Ofcom & ICO compliance measures, every Premise based and cloud hosted dialler will require fundamental rebuilding in what would be neither a quick, nor guaranteed fix. 2017 will be another year of compliance and regulatory hoops for those engaged in outbound dialling activity; some of it known, some worryingly unknown. What is certain … Continued

Secure your payment processing for PCI DSS ensuring customer payment card details are never disclosed, enhancing customer experience & security throughout the call Each year, the contact centre industry processes huge volumes of customer payments. Alongside telephone call interactions, these transactions fall under under the greatest level of regulatory and client scrutiny, given the world … Continued