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Back Office Processing

Drawn from over 25 years experience running business process outsourcing operations ourselves and the associated need to create workflow solutions to automate and innovate for efficiency, we have created a broad range of solutions that can be used in isolation as single products, or as part of a wider multi-channel solution comprising of a number of products to transform back office processing and efficiency.

  • PCI DSS compliant payment processing tools transform and streamline the capture of customer payments
  • Document management tools including mail merge document creation can be integrated seamlessly with our SMS, Email and automated calling and CRM systems.

Examples above ensure not only the streamlining of process, but also creates a multi-channel single, centralised customer conversation across every interaction point, as customers navigate from one department to another within your organisation.

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