Our Hosted Dialler and CRM software are an exact fit for front and back office processing teams in both Claims Management and Financial Reclaim.
Our web based click to dial software returns instant online customer inquiries where the speed of customer callback is often the determining factor of customer conversion in these fast-paced sectors.
The entire customer conversation is captured in one single multi-channel solution satisfying the increasing scrutiny and new Director Level personal liability penalties via the use of onscreen tools such as in-built financial calculators and claim eligibility matrices onscreen, as well as automated document production spanning the production of welcome packs all the way to web and e-forms.
Integrated email and SMS engines enable automated welcome and claim pack return follow up, for a seamless and connected customer journey and experience.