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Debt Recovery & Collection

Our Debt Recovery clients manage client contact using a combination of our Cloud Based Dialler and specialised Collections CRM platform Adept with both systems designed and integrated from the ground up to function seamlessly together in one central contact management engine.

Benefits include

  • No need for separate Dialler & CRM data management processes
  • No need to send calling files from the CRM to the dialler
  • No need to update the CRM system with Dialler call updates
  • Customer interactions move seamlessly between both platforms
  • Real Time Automation
  • Huge Cost & Efficiency Savings

Our extended suite of contact centre software for Debt Recovery & Collections includes PCI DSS compliant agentless payment processing for live on call payment capture and security, as well as IVR Payment Processing for out of hours or inbound IVR diversion for customers simply calling to make payments.

Our Collections customers also make use of our multi-channel

  • SMS
  • Email
  • Web
  • Desktop Analytics software

Our Debt Recovery & Collections software offering is one of the most advanced and comprehensive on the market today, underlined by single biggest deployment of Debt recovery software under the most stringent regulatory environment in the UK with almost 1000 users across a multi-site environment.

Our Collections CRM platform Adept has been used to underpin a transformational £1 billion change and reform programme within Ministerial Government, in one of the largest ever deployments of debt collection software in the UK.

Coupling this endorsement with over 25 years’ hands on experience running Debt Collection operations ourselves, ensures Genius position as one of the most qualified supplier of Debt Recovery & Collections software in today’s marketplace.

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