Our hosted dialler and CRM software is used in
- Business to Consumer (B2C)
- Business to Business (B2B)
- Inbound, Outbound and Web based sales operations
- Across the UK, Ireland and further afield owing to our flexible cloud based delivery model.
For companies with web presences, our dialler and CRM software enables instant web click to dial capabilities for immediate customer callbacks, alongside agentless payment processing software where PCI DSS compliant payment capture is required to streamline the customer management journey.
The entire sales conversation is captured in one single multi-channel solution via the integration of email to outbound calling to send product information immediately by email, or confirm the outcome of customer calls by integrated Microsoft Outlook or SMS engines for a seamless customer journey and experience.
Compliance and QA are driven and managed by our Desktop Analytics packages, including
- Call Recording
- Screen Recording
- Call Scoring Wizards
- Agent Behaviour Exception Reporting
- Real-Time, Historical, Remote & Three-Way Call Monitoring