Call Screen & Video Recording |
Recording a call in the modern business or contact centre, even if you record every single call, is only half of the required picture.
You must do more to achieve more.
Our call and screen recording solution provides powerful insight alongside analytics of your customers’ experience, whilst also guaranteeing PCI DSS compliance.
Recording the visual element of what your employee is doing onscreen is just as important as the audio being discussed.
You need both to complete the compliance and quality assurance picture.
Only by being able to seamlessly play back audio and screens will it demonstrate how well your operational processes are being followed, how well your employees understand the business processes and ultimately whether you are truly compliant.
Our screen and call recording software allows you to monitor and manage customer interactions in real time or on a historic basis after the call has ended, allowing quick and easy identification of training needs, workflow issues as well as monitor the usage of system and process tools.
This makes it the perfect tool to monitor compliance when staff are switching between inbound, outbound calls or both, just as easily as those processing back office functions also.
API – Integrate to any CRM, Speech Analytics, Quality Assurance Software
Reporting Suite – Fully Integrated Reporting Suite
Dialler – Integrated into our dialler software
CRM – Integrated into our Collections, Sales, Field, Mobile CRM software packages
Call Quality Assurance Scoring - Integrated into our Call QA Scoring Software, Click to Score
PBX – Integrated into our PBX software
Payment Processing – Integrated into our payment processing software
API – Integrate to any CRM, Speech Analytics, Quality Assurance Software
Reporting Suite – Fully Integrated Reporting Suite
Dialler – Integrated into our dialler software
CRM – Integrated into our Collections, Sales, Field, Mobile CRM software packages
Call Quality Assurance Scoring - Integrated into our Call QA Scoring Software, Click to Score
PBX – Integrated into our PBX software
Payment Processing – Integrated into our payment processing software
API – Integrate to any CRM, Speech Analytics, Quality Assurance Software
Reporting Suite – Fully Integrated Reporting Suite
Dialler – Integrated into our dialler software
CRM – Integrated into our Collections, Sales, Field, Mobile CRM software packages
Call Quality Assurance Scoring - Integrated into our Call QA Scoring Software, Click to Score
PBX – Integrated into our PBX software
Payment Processing – Integrated into our payment processing software
API – Integrate to any CRM, Speech Analytics, Quality Assurance Software
Reporting Suite – Fully Integrated Reporting Suite
Dialler – Integrated into our dialler software
CRM – Integrated into our Collections, Sales, Field, Mobile CRM software packages
Call Quality Assurance Scoring - Integrated into our Call QA Scoring Software, Click to Score
PBX – Integrated into our PBX software
Payment Processing – Integrated into our payment processing software
API – Integrate to any CRM, Speech Analytics, Quality Assurance Software
Reporting Suite – Fully Integrated Reporting Suite
Dialler – Integrated into our dialler software
CRM – Integrated into our Collections, Sales, Field, Mobile CRM software packages
Call Quality Assurance Scoring - Integrated into our Call QA Scoring Software, Click to Score
PBX – Integrated into our PBX software
Payment Processing – Integrated into our payment processing software
API – Integrate to any CRM, Speech Analytics, Quality Assurance Software
Reporting Suite – Fully Integrated Reporting Suite
Dialler – Integrated into our dialler software
CRM – Integrated into our Collections, Sales, Field, Mobile CRM software packages
Call Quality Assurance Scoring - Integrated into our Call QA Scoring Software, Click to Score
PBX – Integrated into our PBX software
Payment Processing – Integrated into our payment processing software
One-click retrieval of call recordings and screens to monitor and manage agent and customer interactions in real time or on a historic basis
Our real time and historic call recording is the perfect to monitor compliance when agents are switching between inbound, outbound calls or both
To enquire about our products:
Call usor hit the button below to fill in our contact form.
