CRM Systems – Industry Specific
Automate and manage your entire customer journey using tailored cloud based CRM software.
Our hosted CRM software allows our customers to capture, manage and retain all customer information up to date in one central place. Our software easily enables the management and tracking of all stages of every customer interaction, reporting on any aspect of the customer journey at the touch of a button.
Using the power of the cloud, reach out to a greater number of prospects, track sales, marketing, customer service and mobile field campaigns, across multiple channels.
We specialise in building custom CRM software to allow our clients to manage, measure and improve. From standard sales, marketing, prospect management, customer service, back office and order processing to debt recovery & enforcement packages, we also offer a custom design and build service at no additional cost to create bespoke CRM and workflow solutions to enable the centralisation, automation and control of process to drive efficiency and visibility of every customer interaction across every level of our clients businesses.
Every build of our CRM software begins with a free design consultation with our solutions consultants.
We marry our knowledge of operations with extensive software and workflow automation capabilities to design software tailored and bespoke CRM systems. Our CRM software is used to manage and address individual client challenges; such as the creation of CRM software as diverse as automation of field based workflow for water treatment works, the management of vacant properties for local authorities, to management of operational workflow and invoicing processes within the legal and enforcement sector, to more traditional sales and prospect management.
Your CRM in the Cloud. Access from Anywhere. Your office at the desk in the Field; desktop, laptop, tablet, mobile, across every device
Connect with customers, prospects and staff from the cloud no matter where you are, across every channel.
Our CRM has an integrated dialler and PBX to automate any calls you need to make arising from customer interactions, mobile apps for live updates from those working remotely in the field, PCI DSS compliant payment capture tools for taking customer payments, automated document production engines to automate all customer correspondence and mail merge attachments, email, SMS and web click to call and chat functionality.
All of this is also supported by our Desktop Analytics software, including screen recording, call recording, call scoring and assessment software and comprehensive reporting suites, enabling real-time intelligence about every system interaction.
Out in the field with no network? No need to worry; our remote and app based software can be enabled to work in offline mode automatically syncing across all platforms when you reconnect.
Our mobile apps drive live CRM updates as they happen from the field; no need to be at our desk to keep things moving. You can even track field staff and their movements via GPS. Every interaction moves to the next stage of the process at the click of a button without any administration or processing delays, whether that is updating the outcome of a meeting, or processing a doorstep contract with e-signature.
Plan, Measure and Improve.
Harness the true power cloud reporting dashboards can create. Access to anything, anywhere.
See where significant time and effort has been spent by your employees, where process have not yielded the desired results, within the required timeframe or budget.
Select and drill down from high level visual KPI data
Drill down even further into the lowest level of granular reporting, see every single customer interaction, group and drill down by stage