Time & Cost Efficiencies
One centralised supplier removes the need to budget for multiple support, maintenance and professional services costs. These amount to huge cost savings.
MI & Reporting for example – Adept can produce one stop, end to end reports including data from your dialler, CRM, Payment, SMS, Email, IVR, even QA call scored, in one central report. Saving huge amounts of time, let alone cost.
Gone are the days of processing ten reports to just get the information for one.
These capabilities alongside our hands-on operational experience having lived as both customer and vendor in the collections sector is what truly sets Genius and our technology apart.