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outsourcing
outsourcing

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

In a mix of sales, customer service, debt recovery, back office, mobile and field workflow processing.

debt recovery
& collections

Our debt recovery clients manage client contact using a combination of our cloud-based customer contact platform and specialised collections CRM platform Adept

Our Collections customers also make use of our multi-channel:

  • SMS, Web & E-mail
  • Desktop Analytics

government
& public sector

Our software solutions are used all the way from Local Authorities, to the very highest level of Ministerial Government.

Genius are a listed Crown Commercial Service Supplier. Our full product suite is available and listed on the G Cloud 10 public sector procurement framework.

financial
services

Our Infrastructure Compliance also satisfies the strictest of guidance from the FCA on the Control of Third Party IT Suppliers via our accreditations to:|

  • Information Security (ISO 27001)
  • Business Continuity (ISO 22301)
  • Quality Management (ISO 9001)
  • Payment Card Industry Data Security Standard (PCI DSS)
  • FCA Consumer Duty Guidance

sales
& telemarketing

Every solution is tailored for a number of specific market verticals including:

  • business-to-consumer (B2C)
  • business-to-business (B2B)
  • inbound/outbound & web-based sales operations

Compliance and QA are driven and managed by our Desktop Analytics packages.

lead generation
& appt. setting

Similar to sales, our automated calling software with in-built diary management, CRM and email integration allows you to set appointments and place them immediately into field team diaries as automated email calendar appointments via Microsoft Outlook integration.

Your office, in the field; connected by the cloud.

customer
services

Customer Service operations across the UK a mix of our contact centre software solutions, such as our immediate click to dial web software. Benefits include:

  • web-based click-to-dial
  • automated customer callbacks
  • inbound call handling & resource efficiencies
  • automated and agentless payment capture

credit
control

Alongside debt recovery,
our software solutions are also customised for credit control operations.

Calls are automated from our customer contact platform, Commpli, similar to debt recovery, with our CRM platform Adept configured to follow ledger management rules on an individual customer by customer workflow basis.

legal
services

Our debt recovery, credit control & enforcement case management software is also used by a number of leading legal practices.

Our solution mix within Legal Services comprises of a mix of the following:

Hosted Customer Contact Platform | CRM & Workflow | PCI Compliant Payments | E-mail | SMS | Chat | Call Recording | Screen Recording | Analytics

enforcement &
sheriff officers

As a natural extension to debt recovery and credit control, our CRM, customer contact platform, field-based and workflow solutions automate operational workflow and contact management, including:

  • call automation
  • document automation
  • integrated document management
  • diary management

Used in conjunction with our field operations workflow application, all updates in-the-field are live, backed by our cloud technology.

field
operations

With our cloud based CRM technology, mobile and tablet applications make it simple to manage geographically dispersed teams. Every piece of information is available real time at the touch of a button.

Our field solutions can be configured to suit any operational workflow:

Sales & Telemarketing | Prospect Management | Environmental Services | Vacant Property Management | Landlords & Housing Associations | Field Agents & Doorstep/Enforcement Visits 

charity
fundraising

The Information Comissioner’s Office has placed stricter focus upon the charity fundraising sector and the way customer calling data is managed.

Our cloud based dialler and CRM applications have in-built auto TPS screening available for comprehensive coverage in this area.

This not only cleanses data at point of upload, but also on 28-day refresh intervals to ensure our charity partners can evidence even the most stringent of data management policies for the regulator.

claims mgmt. &
financial reclaim

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

back office
processing

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

internet
security

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

third
sector

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

book a demo
today to find out more!