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outsourcing
outsourcing

We provide a full suite of compliance led customer engagement and back-office processing solutions to our outsourcing partners across Financial Services; Banking; Insurance; Legal; Pre & Post Legal Debt Recovery, Collections and Insolvency including:

  • Commpli Omnichannel Customer Engagement
  • Adept Payments; Collections & Asset Recovery Solutions
  • PCI Compliant Payment Processing 

debt recovery
& collections

Our Debt Recovery in-house clients manage their client contact using a combination of our compliance led customer engagement platform Commpli and specialised collections CRM platform Adept; both systems designed and integrated to function seamlessly together in one central contact management engine:

  • Adept Payment Collections & Asset Recovery Solution  
  • PCI Compliant Payment Processing
  • Commpli Omnichannel Customer Engagement 

government
& public sector

Listed as a Crown Commercial Service Supplier, our customer engagement platform and internet security solutions are used all the way from Local Authorities to the very highest level of Ministerial Government.

Our debt recovery and enforcement solutions were used to drive a transformational £1 billion change reform programme within Ministerial Government, in one of the largest ever deployments of debt recovery software in the UK.

financial
services

Our solutions are designed and continuously developed to support markets heavily regulated by the Financial Conduct Authority, be that Insurance, Banking or even Debt Recovery and Enforcement, evidencing compliance and consumer duty adherence at every stage of the customer engagement process is vital.

sales
& telemarketing

Every solution is tailored for a number of specific market verticals including:

  • business-to-consumer (B2C)
  • business-to-business (B2B)
  • inbound/outbound & web-based sales operations

Compliance and QA are driven and managed by our Desktop Analytics packages.

lead generation
& appt. setting

Similar to sales, our automated calling software with in-built diary management, CRM and email integration allows you to set appointments and place them immediately into field team diaries as automated email calendar appointments via Microsoft Outlook integration.

Your office, in the field; connected by the cloud.

customer
services

Customer Service operations across the UK a mix of our contact centre software solutions, such as our immediate click to dial web software. Benefits include:

  • web-based click-to-dial
  • automated customer callbacks
  • inbound call handling & resource efficiencies
  • automated and agentless payment capture

credit
control

Alongside debt recovery,
our software solutions are also customised for credit control operations.

Calls are automated from our customer contact platform, Commpli, similar to debt recovery, with our CRM platform Adept configured to follow ledger management rules on an individual customer by customer workflow basis.

legal
services

Our debt recovery, credit control & enforcement case management software is also used by a number of leading legal practices.

Our solution mix within Legal Services comprises of a mix of the following:

Hosted Customer Contact Platform | CRM & Workflow | PCI Compliant Payments | E-mail | SMS | Chat | Call Recording | Screen Recording | Analytics

enforcement &
sheriff officers

As a natural extension to debt recovery and credit control, our CRM, customer contact platform, field-based and workflow solutions automate operational workflow and contact management, including:

  • call automation
  • document automation
  • integrated document management
  • diary management

Used in conjunction with our field operations workflow application, all updates in-the-field are live, backed by our cloud technology.

field
operations

With our cloud based CRM technology, mobile and tablet applications make it simple to manage geographically dispersed teams. Every piece of information is available real time at the touch of a button.

Our field solutions can be configured to suit any operational workflow:

Sales & Telemarketing | Prospect Management | Environmental Services | Vacant Property Management | Landlords & Housing Associations | Field Agents & Doorstep/Enforcement Visits 

charity
fundraising

The Information Comissioner’s Office has placed stricter focus upon the charity fundraising sector and the way customer calling data is managed.

Our cloud based dialler and CRM applications have in-built auto TPS screening available for comprehensive coverage in this area.

This not only cleanses data at point of upload, but also on 28-day refresh intervals to ensure our charity partners can evidence even the most stringent of data management policies for the regulator.

claims mgmt. &
financial reclaim

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

back office
processing

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

internet
security

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

third
sector

Every solution is tailored for a number of specific market verticals including:

  • utilities
  • logistics
  • telecoms

We also provide a full suite of contact centre and back office processing solutions to our outsourcing partners.

book a demo
today to find out more!