scripting
Easily customisable agent scripting tool to support your customer journeys across all channels.
soft-phone
Soft-phone integrated; no need for 3rd party software.
api’s
API’s are available to embed all of our functionality into your own CRM.
omnichannel
Inbound and outbound email, SMS, voice and webchat within a single platform.
interactions
Multiple concurrent customer interactions per-agent for maximum productivity within one single browser tab.
dialling
Preview, Progressive and Predictive outbound dialling options, all fully blended with inbound calls and/or omni channel interactions.
speed
Robotic agent deployment, reducing the time agents spend listening to answer machines or running robot campaigns to generate inbound traffic.
ivr’s
Configurable Inbound IVR’s to capture customer data and route to the right team or promote self-serve options such as payments.
payments
Supporting PCI DSS, OFCOM and FCA compliance, with self-pacing algorithms and compliant payment options.
features+
Access to all new functionality and upgrades as they become available at no additional cost.
get in touch today
to find out how we can help!