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| Comprehensive compliance for every element of the new March 2017 Ofcom Persistent Misuse Compliance Guidelines, protecting your contact centre against a £2,000,000 fine: |
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Silent Calls
With alternative options to Answer Machine Detection, automated Silent Calls are eliminated Abandoned Calls
Set our predictive dialler to automatically maintain pre-set abandon rates; monitor, manage volumes and % rates and set at a campaign level, maintaining full audit & reporting logs. Cap the maximum number of dials automatically, either at an account or call outcome level. CLI Management
Automatically enforce mandatory Caller Line Identification display and auto message return call scripting with all CLIs displayed returnable, integrated auto-opt out on IVR by call return, as well as minimum 16 second call ringtimes enforced with no human over-ride available. Agent Behaviour
Comprehensive management information, automated behaviour exception alerts & quality assurance tools to ensure effective monitoring of agent behaviour & performance for the new guidelines enhanced by our Desktop Analytics software. Prevention of Investigation
Exhaustive audit & control functionality provides for Ofcom’s requirements to clearly evidence that effective pro-active diligence policies and procedures in place, adhered to, monitored & ongoing compliance is regularly reviewed and documented. |
| Our comprehensive approach in this area of Ofcom compliance and the revised industry regulations ensures we work closely in an advisory capacity with client dialler teams providing support in all of these areas and more. Alternatively, in the case where our clients do not have, or opt not to have a dialler management team of their own, they can also leave this control in the hands of the automated management capabilities of our software, ensuring a perfect fit for each and every business, regardless of scale. |
Compliance
Quite simply; it is at the heart of every single thing we do. Nothing is more important.
There is no cost greater than that of non-compliance, especially with regulators now making Directors personally liable to pay non-compliance fines from their own pockets, even if that ultimately involves repossession of their assets.
The cost of compliance is now beyond the company itself.
