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the cost of non-compliance is far
greater than the cost of compliance

compliance matters

Compliance is at the heart of what we do, and our software has superior functionality to support this, including a self-pacing algorithm and configuration/scripting options.

This ensures you are always on the right side of OFCOM, PCI and other regulatory bodies such as the FCA without the need for expensive resources “managing” or “pacing” the system to achieve this.

important

The cost of non-compliance is far greater than the cost of compliance!

Regulators such as the ICO and OFCOM now work together on joint investigations into misuse, and with Directors personally liable to pay non-compliance fines from their own pockets, this is a real risk.

Our cloud solutions give you comfort that your information is secure, and our software has core compliance solutions built in to protect you.

accreditations

We have held UKAS certified International Standards since 2018 for Information Security (ISO27001) and Quality Management (ISO9001) and we are also certified in Business Continuity (ISO22301).

We are also Cyber Essentials Plus Certified and PCI Level 2 Service provider.

Read our LinkedIn article on the importance of compliance!
Self-pacing predictive dialling algorithm to ensure you stay compliant with OFCOM’s persistent misuse policy.
Our configurable agent scripting interface allows you to guide your agent through customer interactions based on compliance rule sets, to the appropriate solutions.
PCI Compliant payments using our DTMF tone masking software allows the agent to stay on the line to securely support the customer through their payment.
Easily accessible call/interaction and screen recording to support quality assurance processes and DSAR’s (Data Subject Access Requests).
Self-serve PCI Compliant customer payment options via IVR or email/SMS link to pay.
Configurable quality scorecards attached to call/interaction recordings within our management tool.
Real-time remote call listening/coaching from anywhere.
Exception reporting to monitor potential compliance issues.

review our compliance documentation below