We are pleased to announce that Genius Software Solutions Limited has been awarded a place on Government Commercial Agency’s G-Cloud 15 framework.
Government Commercial Agency (GCA) is the UK’s central commercial and procurement organisation, connecting public and private sectors to achieve the best outcomes for the UK and its citizens. GCA uses its commercial expertise to create a simpler procurement experience that redirects valuable resources into essential public services – creating value for the nation.
Through this framework, public sector organisations can access our services using a compliant procurement route. Being awarded a place on Lot 2b (SaaS), enables customers to procure both our Commpli & Adept Services either standalone or integrated.
Our Commpli service – is an omnichannel communication platform for inbound/outbound customer interactions, sales, and service automation.
The system offers multi-channel and blended automation for users interacting with customers both for inbound and outbound voice to full omnichannel communications (email, SMS, webchat) and payment processing activities.
Our Adept service – is a customer management and workflow tool for managing debt-collection, recoveries, credit control, payment strategies and legal case processes.
Adept offers the ability to manage multiple parties connected to a case, contact management, workflow strategies, vulnerability and event management, affordability analysis to support payment arrangements, automated document production, transactional ledgers and automated worklists.
Notes to Editors:
GCA is an executive agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.
To find out more about GCA, visit: www.gca.gov.uk
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